Terms of Service for Custom Illustrated Orders

STARLIGHT FALLS STUDIOS — COMMISSION TERMS OF SERVICE

By placing a commission order with Starlight Falls Studios you agree to the following terms. Please read them before ordering.

PAYMENT

All commissions except Signature tier require full payment upfront before work begins. Signature tier commissions require a deposit to secure your spot, with the remaining balance paid in full before the final file is delivered. No artwork will be started or delivered until payment is confirmed.

REVISIONS

Each tier includes a set number of revisions as stated in the product description. Additional revisions beyond what is included will be quoted at 15-25 euro each depending on the scope of changes before they are made. If you do not approve the revision quote, no further changes will be made and the piece will be delivered as is. Revision requests must be submitted clearly and all at once where possible. Repeated small requests that collectively exceed your included revisions will be treated as additional revisions and quoted accordingly.

REFUNDS

If you request a cancellation before work has begun, a full refund will be issued. Once work has started, no refunds will be given. The payment you made covers the time and skill that has already gone into your piece. Signature tier commissions: if you cancel after work has begun your deposit is non-refundable. Any additional payments made beyond the deposit will be partially refunded based on how much work has been completed at the time of cancellation.

UNRESPONSIVE CLIENTS

If I am waiting on information, approvals, or responses from you and you go unresponsive for 14 consecutive days, your order will be closed with no refund. I will make reasonable attempts to contact you before closing the order. If you need to pause your commission for any reason please let me know in advance so we can make arrangements.

WORK IN PROGRESS

Work in progress images are shared for approval purposes only. You may not share, post, or distribute any work in progress images publicly without my written permission. Final artwork may be shared publicly once it has been delivered and full payment has been received.

OWNERSHIP AND LICENSING

Once your commission is complete and full payment has been received, you own the final artwork for the use agreed upon at the time of ordering. All commissions default to a personal use license unless a commercial license was agreed upon and paid for. Starlight Falls Studios retains the right to display completed artwork on the website, portfolio, and social media for promotional purposes. If you have privacy concerns about your piece being shared publicly please let me know at the time of ordering and I will respect that request.

COMMERCIAL USE

If you intend to use your commission for commercial purposes including but not limited to merchandise for sale, book covers, album artwork, brand assets, or any project generating income, you must disclose this before ordering and pay for the appropriate commercial license. Using personal use artwork for commercial purposes without a license is a violation of these terms.

WHAT I WILL NOT ILLUSTRATE

I reserve the right to refuse any request at my discretion. I will not illustrate real people without their consent, hate symbols, existing copyrighted characters or brands including fan art, Disney, Marvel, and sports properties. I will not illustrate excessive gore, any sexual or inappropriate content involving minors or animals, or any content that depicts, glorifies, or references abuse of any kind toward people, children, or animals. For fully explicit NSFW requests that is a separate private conversation outside of this site and does not include print options.

ABUSIVE OR HARASSING BEHAVIOR

I am one person running this business and I reserve the right to work in a respectful environment. If a client is abusive, harassing, or threatening, one warning will be issued and documented. If the behavior continues the order will be cancelled, a partial refund will be issued based on work completed, and the client will be blocked from future orders. Documentation of all interactions is kept.

SCOPE CHANGES

If you significantly change your request after work has begun, the additional work will be quoted before it is started. Changing the concept entirely after work has started is not covered under your original payment and will be treated as a new order.

TURNAROUND TIME

Turnaround times are estimates and may vary depending on order volume and complexity. If you have a hard deadline please state it clearly at the time of ordering and I will confirm whether it is achievable before work begins. Rush orders may incur an additional fee.

FINAL NOTE

These terms exist to protect both of us. I want every commission to be a good experience and I will always communicate openly and professionally. I ask for the same in return.